TellUsNow was formed in April 2014 by Darby Rocheleau, President & CEO of Return Guest Specialist (RGS), a hospitality consulting company.
A Message from Darby:
“Our mission is simple here at TellUsNow – it’s to provide our clients with a simple, cost-effective solution that:
- Arms them with an unprecedented view on the strengths and weaknesses of their organization
- Enables them to make informed, data-based business decisions
- Helps them achieve 100% Customer Satisfaction
- Increases their Customer Retention Rate
- Helps grow their business
– Simply by looking at their business from a very different perspective than they’re used to – the most important perspective – the Customers!”
What is TellUsNow?
TellUsNow is a Customer Feedback Management Platform designed to provide real-time, actionable customer feedback for businesses in a variety of industries, such as:
- Fast Food
- & More
Feedback is captured in real-time using the TellUsNow Software Platform. Customers will access your survey via Smart Phone / Mobile Device, QR Code, URL, Presentation Cards, or on-premise tablets. This real-time feedback enables you to review and track customer feedback using our user-friendly dashboard.
Feedback Categories Include Perceived:
- Level of Service
- Product Quality
- Employee Performance
- Overall Customer Sentiment
This Feedback May Include Perceptions Of:
- Overall satisfaction
- Product-specific satisfaction
- Timeliness of delivery/service
- Guest service satisfaction
- Returns and exchange process satisfaction
TellUsNow provides you with unprecedented insight into the strengths & weaknesses of your organization, and provides you with the tools you need to manage your business from the perspective most critical to your success – your customers.
Why Was it Necessary to Create This Solution?
Customer satisfaction surveys give your modern customers an opportunity they crave – to provide your business with feedback regarding issues that matter to them.
But there has never been an effective system to implement into our businesses to make this routine and automated; in terms of collecting, sorting, & actually making use of the data…
Until Now. TellUsNow provides you with all the tools you need to make your customer feedback process meaningful, and easy to manage.
How Does It Work?
Customers will access your survey via Smart Phone / Mobile Device, QR Code, URL, Presentation Cards, or on premise tablets.
A web address is assigned to your business, which takes your customers to your customized survey. Your customers complete the short survey and their feedback is immediately available to you in real-time via our user-friendly analytics dashboard.
It’ as simple as that.